Pokémon trainer won’t move
When you walk about your Pokémon trainer should move around the Pokémon Go map as well, however sometimes you may find that they are ‘stuck’, and simply walk on the spot.
If your Pokémon trainer doesn’t move – and you can’t open up any menus – that means Pokémon Go has probably crashed, and you’ll need to restart the app.
To restart Pokémon Go on Android tap the Recent apps icon at the bottom-right of the screen – this is represented as a square icon. Scroll through your apps to find Pokémon Go, then either tap the ‘X’ icon next to its name, or swipe your finger to the right.
On Apple devices, double press the Home button, find Pokémon Go and swipe up.
You can then reopen Pokémon Go and the problem should be fixed.