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Information for residents of residential aged care services, their family members and visitors
People who have returned from a country or region that is at high or moderate risk for COVID-19 should monitor their health closely. If you develop symptoms including a fever and cough you should isolate yourself immediately and urgently seek medical attention. Go to Australian International Traveller guidelines to know what to do if you just came from overseas.
People who think they may have been in close contact with a confirmed case of coronavirus, should also monitor their health and seek urgent medical attention.
You should not visit an aged care facility if you are feeling unwell. Older people are more at risk of both contracting COVID-19, and having a serious illness as a result.
Who needs to isolate?
Specific requirements are in place for people who have returned from a country or region that is at high or moderate risk for COVID-19, or think may they have been in close contact with a confirmed case of coronavirus. This information sheet should be read in conjunction with the ‘What you need to know’ and ‘Isolation guidance’ information sheets.
Residential aged care services
Residents of aged care facilities are advised that if any family members or visitors meet the restrictions, residents will not be able to have these visitors. These visitors will need to be isolated in their own homes.
Residential aged care facilities have been advised to have appropriate precautions in place to ensure residents continue to remain safe from coronavirus. These precautions include monitoring for coronavirus, assessment, testing and having space and resources prepared in the unlikely event a resident needs to be isolated.
What does it mean to be isolated?
If you are a resident and need to be isolated, you will be placed in a single room away from other residents and will not be allowed to see visitors. Health care and residential care workers will continue to provide support and care while you are isolated. If you need to leave your room, such as to seek medical care, you will be required to wear a surgical mask, which will be provided by health care workers. There is no need for any healthy resident to wear a mask.
If you are a family member or visitor who needs to be isolated, refer to ‘Isolation guidance’ information sheets.
Practising good hand and sneeze/cough hygiene is the best defence against most viruses. You should:
- wash your hands frequently with soap and water, before and after eating, and after going to the toilet
- cover your cough and sneeze, dispose of tissues, and use alcohol-based hand sanitiser
- and if unwell, avoid contact with others (stay more than 1.5 metres from people).