Table of Contents
- 1 iPhone Tips: Fix for touchscreen that’s not working
- 1.1 You want to swipe but your iPhone touchcreen isn’t responding. Your screen isn’t cracked, it’s just not working as expected. Here’s how to remedy that.
- 1.2 Do a Forced Reboot on the iPhone
- 1.2.1 Next you should try a force reboot of the iPhone, this works to resolve an unresponsive touch screen, and many other issues, for the vast majority of cases:
- 1.2.2 Hold down the Home button and Power button simultaneously.
- 1.2.3 Continue holding both buttons until you see the Apple logo appear on the screen then release.
- 1.2.4 When the iPhone boots back up, hopefully the touch screen will no longer be unresponsive.
- 1.3 Restore the iPhone from a Backup
- 1.3.1 This requires a computer and USB cable, you’ll be first making a backup to iTunes, then restoring with that backup.
- 1.3.2 Connect the iPhone to a computer with iTunes
- 1.3.3 Choose to “Encrypt backup” if you haven’t done so yet, and choose to “Back up to this computer”
- 1.3.4 Choose “Back up now” and let the process complete, this can take a while
- 1.3.5 When finished, click on the “Restore” button, choose the backup you just made to restore to
- 1.3.6 Let the backup restore to the iPhone and try using it as normal
- 1.3.7 If the iPhone screen continues to exhibit strange freezing and unresponsive touch behavior, your next step is to erase it and set it up as new.
- 1.4 Set Up the iPhone as New with an Erase & Factory Reset
- 1.4.1 NOTE: Do not do this if you have not made a recent backup. You will lose data if you do this, this erases the iPhone and deletes everything from the iPhone, resetting it to a factory state.
- 1.4.2 Once the iPhone has been setup as new, don’t restore from a backup quite yet, try to use the iPhone as if it was brand new. If the iPhone works and the touchscreen is responsive as it should be, it suggests there could be a problem with the backup you used to restore earlier.
- 1.5 Contact Apple Support – Last Resort
- 1.5.1 If you’ve forcibly rebooted the iPhone, you’ve restored from a backup, and you’ve setup the iPhone as new, and the touch screen is still unresponsive, it’s time to call Apple official support or visit a genius bar at an Apple Store.
- 1.5.2 Any new iPhone is under warranty for a year, and the iPhone 6s and iPhone 6s Plus are new enough that there is no question as to warranty coverage for a potentially defective product. Typically in these situations, if an iPhone is determined to be not functioning properly after all software resets and restores have been attempted, Apple will provide you with a new replacement iPhone, assuming it has not been damaged and otherwise falls within their warranty.
- 1.5.3 SYDNEY CBD REPAIR CENTRE IS OPEN 6 DAYS A WEEK
- 1.5.4 Weekdays: 10am – 6pmSaturday: 10am – 6pmSunday : Closed
- 1.6 People Also Asked – Check out our other iPhone Tips
iPhone Tips: Fix for touchscreen that’s not working
You want to swipe but your iPhone touchcreen isn’t responding. Your screen isn’t cracked, it’s just not working as expected. Here’s how to remedy that.
Do a Forced Reboot on the iPhone
Next you should try a force reboot of the iPhone, this works to resolve an unresponsive touch screen, and many other issues, for the vast majority of cases:
-
-
-
When the iPhone boots back up, hopefully the touch screen will no longer be unresponsive.
Restore the iPhone from a Backup
This requires a computer and USB cable, you’ll be first making a backup to iTunes, then restoring with that backup.
-
Connect the iPhone to a computer with iTunes
-
Choose to “Encrypt backup” if you haven’t done so yet, and choose to “Back up to this computer”
-
Choose “Back up now” and let the process complete, this can take a while
-
-
Let the backup restore to the iPhone and try using it as normal
If the iPhone screen continues to exhibit strange freezing and unresponsive touch behavior, your next step is to erase it and set it up as new.
Set Up the iPhone as New with an Erase & Factory Reset
NOTE: Do not do this if you have not made a recent backup. You will lose data if you do this, this erases the iPhone and deletes everything from the iPhone, resetting it to a factory state.
Once the iPhone has been setup as new, don’t restore from a backup quite yet, try to use the iPhone as if it was brand new. If the iPhone works and the touchscreen is responsive as it should be, it suggests there could be a problem with the backup you used to restore earlier.
Contact Apple Support – Last Resort
If you’ve forcibly rebooted the iPhone, you’ve restored from a backup, and you’ve setup the iPhone as new, and the touch screen is still unresponsive, it’s time to call Apple official support or visit a genius bar at an Apple Store.
Any new iPhone is under warranty for a year, and the iPhone 6s and iPhone 6s Plus are new enough that there is no question as to warranty coverage for a potentially defective product. Typically in these situations, if an iPhone is determined to be not functioning properly after all software resets and restores have been attempted, Apple will provide you with a new replacement iPhone, assuming it has not been damaged and otherwise falls within their warranty.
SYDNEY CBD REPAIR CENTRE IS OPEN 6 DAYS A WEEK
Weekdays: 10am – 6pm
Saturday: 10am – 6pm
Sunday : Closed
After Business Hours, By Appointment only.
CALL 8011 4119 or 043 777 4119
ask@SydneyCBDrepairCentre.com.au
People Also Asked – Check out our other iPhone Tips
- iPhone Tips: How to downgrade your iPhone to older iOS versions
- iPhone Tips: Why can’t I update my iPhone
- iPhone Tips: Fix for touchscreen that’s not working
- iPhone Tips: Connect a USB stick to your iPhone
- iPhone Tips: How to add more iPhone storage using iCloud
- iPhone Tips: Extend your iPhone battery life
- iPhone Tips: What happens to an iPhone when it gets too cold
- iPhone Tips: Benefits of iPhone screen protectors
- iPhone Tips: Do tempered glass screen protectors work for iPhones
- iPhone Tips: The dangers of using an iPhone with cracked screen