Security Keys for Apple ID provides users the choice to require a physical security key to sign in to their Apple ID account.
iMessage Contact Key Verification, Security Keys for Apple ID, and Advanced Data Protection for iCloud provide users with important new tools to protect their most sensitive data and communications
Apple introduced three advanced security features focused on protecting against threats to user data in the cloud, representing the next step in its ongoing effort to provide users with even stronger ways to protect their data. With iMessage Contact Key Verification, users can verify they are communicating only with whom they intend. With Security Keys for Apple ID, users have the choice to require a physical security key to sign in to their Apple ID account. And with Advanced Data Protection for iCloud, which uses end-to-end encryption to provide Apple’s highest level of cloud data security, users have the choice to further protect important iCloud data, including iCloud Backup, Photos, Notes, and more.
As threats to user data become increasingly sophisticated and complex, these new features join a suite of other protections that make Apple products the most secure on the market: from the security built directly into our custom chips with best-in-class device encryption and data protections, to features like Lockdown Mode, which offers an extreme, optional level of security for users such as journalists, human rights activists, and diplomats. Apple is committed to strengthening both device and cloud security, and to adding new protections over time.
“At Apple, we are unwavering in our commitment to provide our users with the best data security in the world. We constantly identify and mitigate emerging threats to their personal data on device and in the cloud,” said Craig Federighi, Apple’s senior vice president of Software Engineering. “Our security teams work tirelessly to keep users’ data safe, and with iMessage Contact Key Verification, Security Keys, and Advanced Data Protection for iCloud, users will have three powerful new tools to further protect their most sensitive data and communications.”
iMessage Contact Key Verification
Apple pioneered the use of end-to-end encryption in consumer communication services with the launch of iMessage, so that messages could only be read by the sender and recipients. FaceTime has also used encryption since launch to keep conversations private and secure. Now with iMessage Contact Key Verification, users who face extraordinary digital threats — such as journalists, human rights activists, and members of government — can choose to further verify that they are messaging only with the people they intend. The vast majority of users will never be targeted by highly sophisticated cyberattacks, but the feature provides an important additional layer of security for those who might be. Conversations between users who have enabled iMessage Contact Key Verification receive automatic alerts if an exceptionally advanced adversary, such as a state-sponsored attacker, were ever to succeed breaching cloud servers and inserting their own device to eavesdrop on these encrypted communications. And for even higher security, iMessage Contact Key Verification users can compare a Contact Verification Code in person, on FaceTime, or through another secure call.
iMessage Contact Key Verification lets users verify they are communicating only with whom they intend.
Security Keys
Apple introduced two-factor authentication for Apple ID in 2015. Today, with more than 95 percent of active iCloud accounts using this protection, it is the most widely used two-factor account security system in the world that we’re aware of. Now with Security Keys, users will have the choice to make use of third-party hardware security keys to enhance this protection. This feature is designed for users who, often due to their public profile, face concerted threats to their online accounts, such as celebrities, journalists, and members of government. For users who opt in, Security Keys strengthens Apple’s two-factor authentication by requiring a hardware security key as one of the two factors. This takes our two-factor authentication even further, preventing even an advanced attacker from obtaining a user’s second factor in a phishing scam.
Advanced Data Protection for iCloud
For years, Apple has offered industry-leading data security on its devices with Data Protection, the sophisticated file encryption system built into iPhone, iPad, and Mac. “Apple makes the most secure mobile devices on the market. And now, we are building on that powerful foundation,” said Ivan Krstić, Apple’s head of Security Engineering and Architecture. “Advanced Data Protection is Apple’s highest level of cloud data security, giving users the choice to protect the vast majority of their most sensitive iCloud data with end-to-end encryption so that it can only be decrypted on their trusted devices.” For users who opt in, Advanced Data Protection keeps most iCloud data protected even in the case of a data breach in the cloud.
iCloud already protects 14 sensitive data categories using end-to-end encryption by default, including passwords in iCloud Keychain and Health data. For users who enable Advanced Data Protection, the total number of data categories protected using end-to-end encryption rises to 23, including iCloud Backup, Notes, and Photos. The only major iCloud data categories that are not covered are iCloud Mail, Contacts, and Calendar because of the need to interoperate with the global email, contacts, and calendar systems.
Enhanced security for users’ data in the cloud is more urgently needed than ever before, as demonstrated in a new summary of data breach research, “The Rising Threat to Consumer Data in the Cloud,” published today. Experts say the total number of data breaches more than tripled between 2013 and 2021, exposing 1.1 billion personal records across the globe in 2021 alone. Increasingly, companies across the technology industry are addressing this growing threat by implementing end-to-end encryption in their offerings.
Advanced Data Protection for iCloud uses end-to-end encryption to provide Apple’s highest level of cloud data security.
Availability
iMessage Contact Key Verification will be available globally in 2023.
Security Keys for Apple ID will be available globally in early 2023.
Advanced Data Protection for iCloud is available in the US today for members of the Apple Beta Software Program, and will be available to US users by the end of the year. The feature will start rolling out to the rest of the world in early 2023.
A complete technical overview of the optional security enhancements offered by Advanced Data Protection can be found in our Platform Security Guide, along with the data breach research “The Rising Threat to Consumer Data in the Cloud” by Dr. Stuart Madnick, professor emeritus at MIT Sloan School of Management.
If you have an iPhone or iPad with Face ID you may want to toggle the devices Attention Aware Features setting to be enabled or disabled. The Attention Aware Features uses the iPhone or iPad camera to check if you are looking at the device before dimming the display, or lowering the volume of alerts on the device.
For example, if you have Attention Aware Features enabled, then you may notice that the iPhone XS, XR, X ringer volume is low when you pick up the phone or look at it, and that happens automatically. If you don’t want that to happen, you can disable the feature. And likewise, if you had previously turned this off, you can re-enable Attention Aware Features of Face ID to turn those features back on again.
How to Turn Attention Aware Features OFF or ON on iPhone & iPad
Open the Settings app in iOS
GO to “General” and then go to “Accessibility”
Tap on “Face ID and Attention”
Toggle the setting for “Attention Aware Features” to the ON position to enable this feature, or the OFF position to disable it
The description under this particular Face ID attention setting is as follows:
“IPhone / iPad will check for attention before dimming the display and lowering the volume of alerts”
As mentioned before, one of the more common examples of users noticing this feature is if they have an iPhone with Face ID and they notice the ringer volume is lowering itself seemingly out of nowhere. Likewise, many iPad users may notice the feature if they discover their screen is not dimming or turning off automatically as expected, because they are looking at the device.
You can choose whichever setting you want for this feature, so if you like it, leave it enabled, and if you don’t, turn it off. It’s easy to change again at anytime.
The default setting on Face ID equipped iPhone and iPad models is to have Attention Aware Features enabled, and the features work even if you are not using Face ID on the device for unlocking and authentication of the iPhone or iPad.
For a variety of reasons, an Apple ID may become disabled. Usually this corresponds with an obvious message like “Apple ID Disabled” or “This Apple ID has been disabled for security reasons” or some other notification that you are unable to sign in to the locked Apple ID because it has been disabled. This can be seen when trying to login to an Apple ID on iPhone, iPad, Mac, iCloud.com, or any other place you might attempt to login to an Apple ID. Obviously a disabled Apple ID is a big deal because nearly the entire Apple universe is accessed through an Apple ID, including iCloud, Music, iTunes, App Store, and much more, so you’ll understandably want to regain access to an Apple ID to re-enable it and fix the issue.
If your Apple ID is disabled and you having trouble logging into the account, read on to learn how to troubleshoot and resolve this problem. We’ll cover three different approaches to fix a disabled Apple ID.
How to Fix a Disabled Apple ID
The first method to fix a disabled Apple ID is handled entirely online and is quite easy:
Enter the Apple ID email address of the account that is locked or disabled
Follow the guidance to verify the account and unlock the Apple ID, typically this means either entering a security code sent via text to a phone number, or entering security questions
For most users the above method should work quickly to unlock a disabled Apple ID and regain access to it.
If that fails for whatever reason, or if you don’t have access to the phone number that the security code is being sent to to unlock the Apple ID, then your next option is to contact official Apple Support, which we’ll discuss next.
How to Fix “Apple ID is Disabled” via Apple Support
The next approach to fixing a disabled Apple ID is to work with Official Apple Support:
Choose “Apple ID” as what you want to get support for
Choose “Disabled Apple ID”
Fill in more information and choose the method for which you would like to contact Apple Support for assistance in reactivating a disabled Apple ID account
Option 3: Call Official Apple Support
Another option for unlocking and regaining access to a disabled Apple ID is to call official Apple Support and speak with a support assistance on the phone directly. This can be the best option if the other approaches do not work to fix the problem, or you are unable to follow those online approaches for whatever reason.
You can call official Apple Support directly at 800-MY–APPLE (800–692–7753)
or at 800-APL-CARE (800-275-2273).
Calling Apple is quite fast, you’ll likely spend a short wait time on hold and then an Apple staff member will quickly be able to assist you to regain access to the locked or disabled Apple ID.
This is important: Only call the official Apple Support phone lines for assistance from Apple. Do NOT use any third party website that claims to unlock Apple ID problems and that ask for any personal information or login data or payment details as those are probably scams. Only Apple is able to address and handle issues with an Apple ID, so you will only want to call official Apple support.
If all else fails, you can always create a new Apple ID too, but that’s really not recommended except for an absolute last resort.
Note the above tips are intended for situations where the Apple ID specifically disabled with a “Apple ID has been disabled for security reasons” type of message. If you forgot an Apple ID or password, read here how to recover or reset the Apple ID in that situation. Contacting Apple Support directly can also resolve those type of forgotten info situations too.
If you find yourself continuously forgetting Apple ID login information like which email you used, you might find it helpful to create an @icloud.com email address and then changing your Apple ID to be the @icloud.com email address, that way the email to login to an Apple ID and the iCloud login is all the same account.
It may be obvious to some, but it’s worth pointing out that this is not the same issue as the “iPhone is disabled” message that can appear on an iPhone (or iPad) after many failed login attempts on a device, that’s a separate issue with a completely different solution.
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