One of the most attractive features of the popular password manager LastPass is that, if you choose to, you can use it pretty effectively without paying a dime. That comes to an end in March, as LastPass has just announced that its free tier will be restricted to only one device type starting next month.
LastPass works across nearly every platform, from Android to iOS to Windows to Mac, and that’s what makes it useful. For the most part, the services we use today are available on multiple platforms, so being able to use the service on both your mobile phone and your desktop/laptop computer is crucial to most users.
Starting on March 16, 2021, LastPass will start restricting its free service to only one device type, meaning those who sign up will be required to pick between accessing the service on their computer or their smartphone. The latter also includes LastPass access on tablets (iPads) and smartwatches. You’ll pick an “active device type” to decide on where you’ll use the service. For current free users, the first device type you log in to after March 16 will set your active type. You’ll have three chances to pick between device types before the choice is locked in. After that, you’ll need to sign up for LastPass Premium to access the service on two different platforms.
As a Free user, your first login on or after March 16 will set your active device type. You’ll have three opportunities to switch your active device type to explore what’s right for you. Please note, that all of your devices sync automatically, so you’ll never lose access to anything stored in your vault or be locked out of your account, regardless of whether you use computer or mobile devices to access LastPass.
Further, LastPass will also restrict some support options starting on May 17. Email support, most notably, will be restricted only to Premium customers and those with a LastPass family account. Free users will then be limited only to the LastPass Support Center for self-help resources.
Changes to LastPass Free
You’re spending more time online than ever before. Work. School. Connecting with family and friends. Each week, millions of LastPass users add millions of new passwords, notes, files, payment cards and more to their encrypted vault. We love being a part of the security routines of more than 20 million users across the world. As our community of users continues to grow, we need to adapt our offerings to keep up with the constantly evolving digital world. With that, we have some changes to our LastPass Free offering.
Here’s What’s Changing
We’re making changes to how Free users access LastPass across device types. LastPass offers access across two device types – computers (including all browsers running on desktops and laptops) or mobile devices (including mobile phones, smart watches, and tablets). Starting March 16th, 2021, LastPass Free will only include access on unlimited devices of one type.
To further clarify what we mean by active device type, we’ve included two examples below:
- Sarah is a Free user with Computers as her active device type. She can use LastPass on her laptop, desktop and her dad’s laptop (anyone’s computer!), but she can’t use LastPass on her phone, tablet, or smart watch unless she upgrades to LastPass Premium, which has unlimited device type access.
- Steve is a Free user with Mobile Devices as his active device type. He can use LastPass on his iPhone, Android work phone, tablet, and smart watch, but he can’t use LastPass on his desktop or laptop unless he upgrades to LastPass Premium, which has unlimited device type access.
As a Free user, your first login on or after March 16th will set your active device type. You’ll have three opportunities to switch your active device type to explore what’s right for you. Please note, that all of your devices sync automatically, so you’ll never lose access to anything stored in your vault or be locked out of your account, regardless of whether you use computer or mobile devices to access LastPass. Learn more about device types in our Support Center.
In addition to this change, as of May 17th, 2021, email support will only be available for Premium and Families customers. LastPass Free users will always have access to our Support Center which has a robust library of self-help resources available 24/7 plus access to our LastPass Community, which is actively monitored by LastPass specialists. Free users will continue to receive email support for technical issues until May 16th to assist through the transition of selecting an active device type. Learn more about our customer support offerings in our Support Center.
If you’d like unlimited device type access and email support, you can upgrade from Free to LastPass Premium for a limited time, for $2.25 per month (billed annually). *
LastPass Premium at a Glance
LastPass Premium is your single and secure one-stop shop to your digital life. It includes dark web monitoring, emergency access, unlimited device type access, a security score dashboard, dedicated personal support, advanced multi-factor authentication and more. At only $3 per month (billed annually), LastPass Premium enables you to not only store your passwords but also protect your digital life, which is more important than ever in this new era of working from anywhere. As a current Free user, you can upgrade to Premium now for an exclusive, limited time discount and receive Premium for $2.25 per month (billed annually). *
Next Steps for Free Users
We understand how much you rely on LastPass in your daily life, so we wanted to let you know well in advance and give you resources to make this adjustment easier. Here’s what you need to know:
- You do not need to take any direct action at this time, however if you’d like to continue using LastPass on both your desktop and mobile devices, upgrade to Premium now at the discounted price of $2.25 per month (billed annually). *
- Starting March 16th, if you do not upgrade to Premium, the first device you log in on will become your active device type.
For more information about these changes, please review these additional resources:
Whether you continue using LastPass Free on one device type, or across all your devices types with LastPass Premium, we’re committed to offering you a best-in-class password management experience. We sincerely thank you for continuing to be part of our LastPass community.
*Additional Terms and Conditions: Advertised price valid for new users on their first year of LastPass Premium. Price not valid for renewals or existing customers and cannot be used for other LastPass plans, products or services.